Refund policy

Refund Policy

Returns

We want you to be fully satisfied with your purchase. In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To be eligible for a return, the product must meet the following condition: the product must be unopened, unused, and in its original sealed packaging.

Because our products are food supplements intended for consumption, we cannot accept returns of any product where the seal has been broken or the packaging has been opened, for health protection and hygiene reasons. This applies even within the 14-day withdrawal period and is in accordance with Article 16(e) of EU Directive 2011/83/EU on consumer rights.

To start a return, please contact us at reklamace@tenebrasupplements.com with your order number and the reason for return. Items sent back to us without first requesting a return will not be accepted.

EU 14-Day Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable Czech law (Act No. 89/2012 Coll., the Civil Code).

To exercise this right, you must inform us of your decision to withdraw by a clear statement (for example, an email to reklamace@tenebrasupplements.com) before the 14-day period expires.

This right does not apply to sealed products that have been unsealed after delivery, for health protection and hygiene reasons, as described above.

Damages and Issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or if you received the wrong product, contact us immediately at reklamace@tenebrasupplements.com with your order number and a photo of the issue, so we can resolve it as quickly as possible. In these cases, you are not responsible for return shipping costs.

Return Shipping Costs

Unless the product is defective, damaged, or you received the wrong item, you are responsible for the cost of return shipping. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, you will be refunded automatically to your original payment method within 14 days. Please note that it may take additional time for your bank or card provider to process and post the refund.

If more than 14 days have passed since your return was approved and you have not received your refund, please contact us at reklamace@tenebrasupplements.com